If you feel like you’d like to visit the space, that’s enough of a reason to drop by.

That’s okay too. You do not need to arrive with the “right words” or know how to explain what you’re feeling. You don’t need to know what you need. This is a safe space for uncertainty :)

Yes, everyone is welcome.

If you are feeling unsure about coming, you are welcome to bring a parent, carer, guardian, peer worker, or friend to accompany you.

Not at all, you are welcome to be as you wish. You can sit quietly the entire time, you can read a book or draw, you can walk around and observe. You are welcome to do anything that makes you feel comfortable.

We would love for you to be there, even if you have nothing to say.

No, there is no diagnosis, treatment, or clinical intervention. While some of our volunteers may be clinically trained, we operate entirely non-clinically and peer-based.

We understand that privacy and confidentiality are deeply important — especially for people who have previously had their trust broken, their information shared without consent, or difficult experiences with systems and services. We know these experiences well.

Anything you choose to share within the space is treated with care, respect, and confidentiality. You are never expected to disclose more than you want to, and you are welcome to speak openly, vaguely, or not at all.

Our intention is to create a space where people can feel safe to exist honestly, without fear of being exposed, judged, or spoken about outside the space.

The only rare exception is if someone is in immediate danger and unable to stay safe. This is not something we assume based on distress, suicidal thoughts, or how someone is feeling — we understand these experiences can be part of being human and do not automatically lead to escalation.

In those very rare situations, our approach is always care first. We aim to respond with openness and collaboration, and avoid external intervention wherever possible. Our intention is always to protect your dignity, autonomy, and sense of safety.

We understand that many people have had difficult, frightening, or disempowering experiences with emergency or crisis services, and that fear can make it harder to reach out for support. Many of our volunteers share this experience.

So our approach is always care-first. We aim to support, listen, de-escalate, and stay with people in a grounded and human way wherever possible, rather than immediately escalating situations externally.

Unlike many services, calling 000 is an absolute last resort — only used in situations where there is no other safe option, or if you would like us to. Wherever possible, we aim to communicate openly, move collaboratively, and protect your dignity, agency, and sense of safety.